We are aware of 4 scams targeting our clients. People should not respond to unsolicited emails or phone calls. More information.
Client contact centre
Because of reduced staff due to the recent inclement weather, you may experience delays when contacting OSR.
Search and claim unclaimed money
Find your lost money using our search facility. Once you locate your money you will be able to submit a claim.
How do I search for unclaimed money?
You can search for unclaimed money using our online search and claim facility.
Terms and Conditions
Under the Unclaimed Money Act 1995, we must publish each sum of unclaimed money including the identity of its owner (if known).
Internet access to unclaimed money is provided to assist owners locate and make a claim for their funds.
We must comply with the Privacy and Personal Information Protection Act 1998 (NSW) which regulates the collection, storage, quality, use and disclosure of personal information.
By accessing the unclaimed money search facilities, you agree you will not:
- use the information for any purpose other than its intended use
- knowingly contravene the provisions of any privacy legislation governing the use of information.
How do I make a claim?
Once you have located your money through the online search facility you will be able to make a claim online. If you are unable to submit an online claim please download a claim form.
To make a claim, you can:
If you make a false or misleading claim, you could be fined up to $11,000. We regularly conduct compliance checks and investigations making sure the people receiving unclaimed money are the rightful owners.
You are required to provide documents that establish your identity, your connection to the money and the enterprise that forwarded the money to us. The application form explains in detail what evidence is required.
What if I cannot find my money?
If you are unable to find your money with us, another State, Territory or Commonwealth agency may be holding your money, including:
MoneySmart - Australian Securities and Investments Commission (ASIC)
Unclaimed money from banks, credit unions, building and friendly societies, life insurance and enquiries about deregistered companies.
Australian Taxation Office (ATO)
Superannuation lost member's register.
NSW Trustee and Guardian
Deceased estates and beneficiaries. The NSW Trustee and Guardian has a Lost Dollars webpage with a search facility.
State Revenue Office, Victoria
An online search service. The database includes unclaimed funds lodged in Victoria since 1 July 1997.